Customer Assistance

Customer Assistance


1.  Contact Us

Your satisfaction is our ultimate goal. If you have any questions, please contact our Customer Services group. We are available from 10am - 6pm Eastern Standard Time, Monday through Saturday to help you with your questions.

Customer Services Telephone
: +1 212 717 8183


 Fleurisse & Léon

905 Madison Avenue

New York, NY 10021

2.  Shopping
How to Place an Order

Placing an order at Fleurisse & Léon is easy.  Simply follow the steps below:

1. Add an item to your shopping bag by clicking one of the "Add to Shopping Bag" buttons on the item's product detail page.2. When you proceed to checkout, you will be shown your shopping bag for review. Click on "Proceed to Checkout."3. Follow the instructions as you proceed through the steps until your order has been confirmed. You'll know this when we say “Thank You” and give you an order number. 4. You will receive two e-mails following the placement of your order. The first will confirm again that your order was received; the second will confirm that your order was shipped and will provide you with a UPS tracking number that you can use to determine the status of your package.Please note: It is the policy of Fleurisse to process all orders in an expeditious, yet responsible manner. Occasionally, an order may be placed on hold for a variety of reasons. Once an order has been placed on hold, Fleurisse will contact the customer in question within one (1) business day in order to verify all necessary information and complete the order process. Once the customer has been contacted, Fleurisse reserves the right to cancel the order after five (5) business days if no response is received.
    Changing or Cancelling Your Order

    You may add or cancel any item from your order.  Please call a Customer Services Associate at +1 212 717 8183

    Please keep in mind that orders usually enter the packing process soon after your order is placed.

    Wish List

    Wish Lists allow you to save the items that you're thinking about buying. They will remain in your Wish List as long as they are available on our site. To purchase the items, simply move them to your Shopping Bag and proceed to Checkout. You can place as many items as you want in your Wish List.

    To add an item to your Wish List, click the "Wish List" link on any product page. You can manage your Wish List in the My Account section.

    Your Wish list is NOT the same as your Shopping Bag. If you decide to purchase an item in your Wish List, you must move it from your Wish List to your Shopping Bag before you can complete your order.

    Please note that having an item in your wish list does NOT put that item on hold and is NOT a guarantee that that item is in stock.  In order to verify whether or not an item is in stock, please move that item to your Shopping Bag.

    Payment Method

    We accept Visa, MasterCard and American Express credit cards.

    Important information about payment:

     For your utmost security our credit card payment process uses transaction-unique encryption for transaction authentication. Your credit card information is encrypted and transmitted safely over the Internet using Secure Sockets Layer (SSL) technology. We use the Authorize.Net Payment Gateway, which provides the complex infrastructure and security necessary to ensure fast, reliable and secure transmission of transaction data. Authorize.Net manages the routing of transactions just like a traditional credit card swipe machine you find in the physical retail world. Your billing address must exactly match the address on file with your credit card company.
    3.  Sending a Gift
    How to Send a Gift

    Sending a gift from Fleurisse & Léon is a wonderful way to show someone special your appreciation. If you'd like to send the gift directly from us, we've made it easy when picking out that perfect present.

    In step 4 of the checkout process, you will be asked if any items in your order are gifts.  Should you choose this option, the items will be beautifully gift wrapped.

    You may also include a personalized, hand-written note to your order.

     Fleurisse & Léon Gift Wrapping

    Your gift will arrive beautifully presented in our sleek, signature gift box with beautiful ribbon tied in a bow. If desired, your personal message will be handwritten on the attached gift card.


    4.  Your Account
    Benefits of Registering

    Registering takes just a few minutes, and will save you lots of time on your future visits and access enhanced features on the website:

    • Registering with Fleurisse & Léon will enable you to track your order, receive automatic updates when your order is received, packed and shipped, track your order history.
    • Registering with Fleurisse & Léon will enable you to use our Fast Checkout function.
    • Registering with Fleurisse & Léon allows you to take use our personalized services such as our Wishlist.

    Fleurisse is committed to safeguarding the privacy of our customers. For more information about how your personal information is protected, visit our Privacy Policy.

    If you want to register now, 

    Fast Checkout

    Fast Checkout is the fastest, easiest way to place your orders at Fleurisse & Léon. You can place an order to any address you've shipped to before and we will automatically reference your account for shipping and billing information.  For your convenience and security, you will be asked to review your order a last time before submitting it for authorization and fulfillment.

    View / Change Account Information

    To view or change your existing account information, please click on My Account.  From this page, you can edit your saved account information.  Please be sure to click "Submit" when you have finished.

    Forgotten Password

    If you ever have trouble remembering your password, we will email it to you.  Please .

    To view or change your existing account information or password, please click on My Account.  From this page, you can edit your saved account information. Please be sure to click "Save" when you have finished.

    Protecting your order information is one of our highest priorities.  Fleurisse & Léon makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology, an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Mozilla Firefox and AOL's browser so that your personal information cannot be read as the information travels over the Internet.

    The checkout and confirmation areas of Fleurisse & 
    Léon are secured using SSL technology. This technology is the most advanced security technology available today and ensures that your credit card number and personal data are never sent over the Internet unencrypted.

    Once we receive your credit card information, it is immediately securely stored in its encrypted form in our data center.  
    Once it is encrypted, no one except the credit card authorization company can decrypt it.

    Your credit card number is never displayed on our site - only the last four digits will ever be shown. Therefore, you can have full confidence in the security of your transactions while shopping with Fleurisse & Léon.