Fleurisse Leon

Shipping & Returns

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Shipping & Returns

1. Shipping


Policies, Options & Rates

Shipping in the continental United States incurs a UPS flat fee of $11.00. Please note that we do not ship to PO Box or APO/FPO addresses at this time.


You'll receive your order within 3 to 8 business days for UPS ground delivery once your order has been confirmed and shipped (not valid on international orders or on orders to Alaska, Hawaii and Puerto Rico).


Second-Day delivery is available for a charge of $28. Rushed orders are prioritized and sent out as quickly as possible the day of the order or latest the following business day.


A signature may be required on orders of $1,000.00 or more.


Orders to Alaska, Hawaii and Puerto Rico will be shipped using secure and insured delivery from the US Postal Service. You should receive your order within 6 to 10 business days once your order has been confirmed and shipped.


International Orders

Fleurisse & Léon ships internationally to a variety of countries at a flat fee of $25. The list is available in the dropdown menu at Checkout. If you do not see your country, please email us at order@fleurisse.com


We ship internationally using secure and insured delivery from UPS. You should receive your order within 3 to 7 business days once your order has been confirmed and shipped. Please be sure that an adult is available to receive the package at the delivery address as a signature may be required at delivery.


All duties and taxes are the buyer's obligation. You will be required to pay the duty or VAT.  If you have any questions please email us for more details.

 

 


2. Tracking Your Order


Order Confirmation


You will receive two e-mails following the placement of your order:


The first confirms that your order was received. The second confirms the shipment and will include an order tracking number. If you have not received the first email within 24 hours of placing your order, please contact one of our Customer Services Associates at +1 212 717 8183. If you have an account with us, sign-in to My Account > My Orders and follow the progress of your orders in real-time.


Changing or Cancelling Your Order


You may add or cancel any item from your order. Please call a Customer Services Associate at +1 212 717 8183. Please keep in mind that orders usually enter the packing process soon after your order is placed.


Tracking Your Order


You will receive a shipment tracking number with your shipment confirmation e-mail. You will be able to find the shipping status of any order by clicking the tracking number link or by going to www.UPS.com and entering the tracking number. You may also contact us at +1 212 717 8183 for assistance.

 

 


3. Returns & Exchanges


Refund Policy

Fleurisse proudly stands behind the products we offer our customers. If for any reason you are dissatisfied with any unused item with tags still attached, we will gladly issue a refund provided we receive it within 21 calendar days of the item's shipment date. You will receive a prompt refund for the original purchase price, minus the shipping charge. After 21 days the sale is final and cannot be returned nor exchanged.

 

Exchange Policy

If you would like to exchange an item within the 21 day period, please include a copy of your receipt and make a notation of what you would like exchanged. Send the item to us via courier or USPS and upon receipt we will send the exchange to you with no additional shipping charge.

 

Shipping Your Item Back to Us

To send a return or an exchange, simply package the goods as you received them, add a copy of your receipt and ship with insurance to:

Fleurisse
905 Madison Avenue
New York, NY 10021
Att: Fleurisse Returns

 

 

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